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What's BBTV?
BBTV Application
BBTV Customer Support
BBTV Cancellation
BBTV Official Homepage

What's BBTV?

BBTV is a cable TV like service using Yahoo! BB Internet network.Some programs are available in English. Visit BBTV official homepage for the complete channel list.
  • Basic Channel Package (36 channels)-¥2,079/month
  • Set-Top Box (tuner)Rental-¥1,260/month
  • Pay Per View Movies-Starting from ¥150/month
  • BBTV Monthly Magazine (optional)-¥315/month
  • You will be eligible for ¥500 discount for your Yahoo! BB monthly charge.
  • BBTV Program Guide (TV Guide) is available in Japanese. Most of the foreign programs are written in Katakana characters. So a little Katakana knowledge is very useful to enjoy BBTV. indicates a bilingual program. indicates a program with Japanese subtitles.

Applying for BBTV

If you already subscribe Yahoo! BB, you can easily apply for BBTV over the Internet. Before signing up for BBTV, read the terms and conditions(PDF) (BBTV official homepage) carefully. If you have a language problem, obtain assistance from one of your Japanese friends.

Some of the important points you should understand before applying:
Online Application:
  1. Go to Add/Remove Page (BBTV Official Homepage)
  2. Enter your Yahoo! Japan ID and password. Then press the log-in button. (If you have not used your Yahoo! Japan ID before, you have to activate it first.)
  3. Enter your NTT phone number (If you do not subscribe NTT phone service, you probably have to enter your customer ID)
  4. Click "Apply for BBTV"
  5. Read the terms and conditions. Check "I agree"and click "Proceed" button.
  6. Select "Basic Channel Package" and press "Confirm" (If the screen displayed is something else, you may not be able to apply for BBTV)
  7. Click "Apply" button.
  8. BBTV sends you a letter and set-top box in 7 to 10 days.
  9. Connect the device. Instruction (BBTV Official Homepage)
  10. When you use the set-top box for the first time, Account Activation Page appears. Activate your BBTV account by entering 12 digits BBTV number and password indicated in the letter. Instruction (BBTV Official Homepage)
  11. Enjoy BBTV!!

BBTV Customer Service Center

BBTV offers its customer assistance only in Japanese language. If you have a language problem, make sure to have someone who can call them with you.
  • 0120-936-582(Japanese toll free line)
  • 03-6688-4895(Japanese line from cell phone or IP phone)
    Ext.3-2-BBTV Service Package
    Ext.5-Technical Assistance
    Ext.6-2-Cancellation
  • E-mail:support@bbcable.info
NOTE: BBTV accepts e-mail inquiries in Japanese language. Make sure to include the following information in your mail.
1.Your name
2.Telephone number
3.Address
4.Customer ID
5.Internet Service Provider ID (Yahoo Japan ID)
The last two IDs can be found in the very first letter you receive from Yahoo BB!

Cancellation

You can cancel your BBTV service at the end of each month. But it is required to notify BBTV by 20th of the month. (eg. If you want to cancel BBTV at the end of July, you have to notify BBTV by July 20.) To cancel the service, go to Add/Remove Page(BBTV Official Homepage) or simply call BBTV Customer Support Center for the arrangement. You also have to send the set-top box back to BBTV. The shipping charge will be at your expense.
The Return Address of the device:
Postal Code:
Address:
Name:
135-0064
Tokyo-to Koutou-ku Aomi 2-31-2
BBTV Haisou Center
Online Cancellation:
  1. Go to Add/Remove Page (BBTV Official Homepage)
  2. Enter your Yahoo! Japan ID and password. Then press the login button. (If you have not used your Yahoo! Japan ID before, you have to activate it first.)
  3. Enter your NTT phone number (If you do not subscribe NTT phone service, you probably have to enter your customer ID)
  4. Click "BBTV cancellation"
  5. Select a reason for cancellation and click the button at the bottom of the page.
  6. A confirmation screen appears. Click the button at he bottom.
  7. Cancellation has been accepted.


BBTV Start-Up Letter

start-up letter