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SoftBank BB ADSL Information Center
| This information center can handle simple
inquiries regarding
your contract such as
your application
status, trial period or
basic monthly
fee. They can also arrange
cancellation.
Business Hours: 10 AM - 6 PM
/7 days a week. |
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- 0800-1111-820(Japanese toll free line)
- 0800-1111-130(English toll free line)
- 03-6688-1970(Japanese line for cell phone
or IP phone)
- 03-6888-4943(English line for cell phone
or IP phone)
- Email:help@sbb-support.jp
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SoftBank BB ADSL Technical Support Center
Yahoo BB offers its technical assistance
only in Japanese
language. So it is always
a good idea
to have someone who can call
them with you.
Some people have reported,
however, that
an English speaking operator
was available
from time to time. When you
ask for an
English speaking operator, they
will tell you
to call them back with somebody
who speaks
Japanese. But if you continue
to ask for
English assistance, they will
probably hold
you for a while and find somebody
who speaks
English.
Business Hours:
10 AM - 6 PM / 7 days a week. |
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- 0800-2222-820(Japanese toll free line)
- 03-6688-5120(Japanese line from cell phone
or IP phone)
Ext.3-11-regarding Internet connection or
PC setup
Ext.3-2-1-regarding Wireless LAN
Ext.4-regarding
Yahoo BB E-mail account
Ext.5-regarding BBphone
- Email(BBphone support):bbphone-tec@bbtec.net
- Email(Other technical matters):tech@sbb-support.jp
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NOTE: |
Yahoo! BB accepts e-mail inquiries in Japanese
language. Make
sure to include the following
information
in your mail.
1.Your name
2.Telephone
number
3.Address
4.Customer
ID
5.Internet
Service Provider ID (Yahoo Japan
ID)
The last two
IDs can be found in the very first letter you receive from Yahoo BB! |
Cancellation
You can cancel your
Yahoo BB service
at the
end of each month.
Simply call up SoftBank BB Information Center for the arrangement. You also have to send
all the devices back
to Yahoo BB. The
shipping
fee will be at your
expense.
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