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The Information Center can handle inquiries
regarding your
contract such as application status, addinng/deleting optional services, moving or
cancellation.
Business Hours:
10 AM - 6 PM
/7 days a week.
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- 0800-1111-820(Japanese toll free line)
- 0800-1111-130(English toll free line)
- 03-6688-1970(Japanese line for cell phone
or IP phone)
- 03-6888-4943(English line for cell phone
or IP phone)
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SoftBank BB ADSL Technical Support Center
Yahoo BB offers its technical assistance
only in Japanese
language. If you have a
language problem,
make sure to have someone
who can call
them with you.
Business Hours:
10AM - 7PM / 7 days a week.
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- 0800-2222-820(Japanese toll free line)
- 03-6688-5120(Japanese line from cell phone
or IP phone)
<Press
an appropriate
extension
number
after each
recorded
guidance>
Ext.1-2 Initial Setup
Ext.1-3 Wireless Lan Package
Ext. 3-1 Internet assistance
Ext.4 BB Phone assistance
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Billing Center takes inquiries regarding
your bill or payment. If you do not speak
Japanese, make sure to have someone who can
call them with you.
Business Hours: 10
AM - 5PM / 7 days a week.
- 0120-665-265 (Japanese toll free line from
NTT phone or cell
phone)
Press No.4 for operator asssistance.
You can cancel your Yahoo BB service at the
end of each month.
Simply call SoftBank BB Information Center for the arrangement. You also have to send
all the devices back
to Yahoo BB. The shipping
fee will be at your
expense.
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